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Telemarketing > News > Whiteboards days are numbered?

Whiteboards days are numbered?

Posted on Wednesday, 07 April 2010 01:20PM by
Telemarketing agencies are increasingly looking to replace their old whiteboards with new plasma or LCD displays to display agents’ performance and current totals. An economic option that can be hooked up to a computer on the office network, the LCD will display as much information as you wish. Downsides are that agents will wait for the screens to update to show performance and complaints that too much information can be distracting.  Too little information and you might as well keep the old-fashioned whiteboard. The general consensus seems to be, keep it short and simple displaying only essential data. Anything that takes longer than a couple of seconds to read and you could be wasting valuable calling time.
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