Description
Lost calls mean lost business. It is a fact that 95% of new business
is generated from initial contact on the telephone. If you are not
available to answer these calls, the chances are that, your competitors
will be.
Office Link provides individually
tailored, call-handling solutions to each client. Our purpose built CRM
system allows us to provide you with an individual service. We
understand that the requirements of our clients vary greatly. The exact
details of your service will be discussed with you before commencement
of service.
Our fully trained staff have a combined
customer service experience of 229 years, with 78% having more than
five years experience alone. This is mainly due to our incredibly low
staff turn over. We realise that happy staff provide excellent customer
service and as such we commend, not criticise, the use of initiative
amongst all of our staff. To see the effect of this why not take a look
at our performance results? Contact and Call Centres have produced significant productivity
savings for many UK companies. Most UK companies have experienced
savings of around 36% however savings of over 72% are not unknown.
Office Link is a family-run business, established by Graham and
Marilyn Howarth in 1994. Based in modern offices in the heart of
Cheshire, we offer both an inbound and an outbound service. We also
advise companies about setting up their own in-house call centre and
provide state-of-the-art call-management software.
Our clients range from one-man-bands to large international companies. Including industries such as;
- Home improvement & installation companies
- Building & property services
- IT companies
- Mail order companies
- Legal services
- Financial services
- Medical companies
- Sports clubs
- Engineering companies
- Charities
- Private clinics
- Educational institutions
- Local Authorities
Our ongoing investment in state-of-the-art call-handling technology
provides our clients with an up-to-date, cost-effective and efficient
service.
Office Link’s unparalleled excellence is further highlighted by the
fact that most new clients have been referred to us by existing clients. | 
