The outsourced contact centre
world is a crowded place. There is an oversupply in the UK and that is
before one takes into account the offshore alternatives. In order to
compete in the UK one must offer key differentiators.
There are 7 reasons why you should use Database Factory ;
1. Quality - we are one
of the good guys in the industry. We are of course members of the DMA
and work within all of their best practice guidelines. In addition to
this our UK Manager Peter Gale sits on the DMA Contact Centre and
Telemarketing Council and helps to shape best practice and legislation.
DBF in fact helped to write the section on Quality in the ‘Client guide
to Outsourcing’ document - which is launched at the IDMF this year.
2. Experience - we have
been successfully supplying outsourced contact centre and fulfilment
services in the UK for over 7 years now - we presently manage around
300,000 customers and will despatch over 6,000,000 products this year.
3. Account Management -
you will have assigned to you your own Account Manager whose only job
is to make sure you are delighted ! The single most important measure
of the success of our business is the happiness of our clients. The
bonus that our Account Managers earn is actually decided by you - you
tell us what is most important to you and our team are then
incentivised to deliver exactly this. Please click here to see our client Happiness matrix.
4. Pricing - we can offer
you a bespoke pricing model that will fit your budget, from pence per
minute to cost per agent hour to shared risk or even risk and reward.
5. Data security - we
outsource all of our IT to a specialist data management and hosting
company. This way you can have complete peace of mind about the
security and integrity of your customer and prospect data. Our servers
are hosted in a Demilitarized Zone with fingerprint access and motion
sensor CCTV cameras !
6. Extranet - we use a
bespoke CRM application called Gesab that both acts as an agent
interface in our call centre and also a customer self service portal on
line. Your customers can access and amend their accounts online 24
hours a day 7 days a week.
7. Marketing Database -
As part of our complete CRM managed solution we offer an additional
Marketing Tool that overlays the database and allows you to create
manage and deliver bespoke Direct Marketing campaigns to squeeze every
last drop out of your customer database.
