2Touch

In an information-led, multi-channel world, first class communication and contact management with consumers and other organisations is critical to business success.

As commercial needs become more and more complicated, there is an increasing need for experienced, pro-active and dynamic outsourcing business partners to help provide solutions to the sometimes complex challenges Customer Relationship Management can provide - enabling you to concentrate on your core business activities.

2Touch is one of the UK's leading Contact Centre outsourcing partners. Bringing an irresistible combination of over 35 years experience in Call Centre, Response Handling and Fulfilment operations - allied to our data-based services - we can help to bring you and your customer together.

Here at 2Touch, we realise that, generally speaking, there are no two Client campaigns or programmes alike. Everyone's requirements differ.

As one of the UK's leading contact centre and fulfilment companies, we understand that customer relationships are key to building a successful business. The flexibility and breadth of services we can offer our Clients enables a very tailored solution to their specific campaign requirements. These range from the production and data processing associated with the mailing, through the mailing fulfilment itself to the receipt of responses be they via traditional mail, via our customer contact centre or via email or web interactions. These areas include Call centre, E-commerce processing, Data capture, Response handling, Mail order processing and Fulfilment.

Our business philosophy is centred around our Clients and what they want to achieve in terms of their own business models and objectives. To that end, we always listen carefully to our Clients' needs and then offer pro-active solutions to their problems or issues.

Those proactive solutions can be individual elements of the marketing mix or a combination of the different 2Touch services. We really do provide an individualistic solution for our Clients, but at the same time provide the full range of touchpoints for their consumer base.

Fully aware of our Clients requirements and ensuring that all service level agreements are met with our internal departments, our Client relationship managers are at the heart of our work with an ever-increasing number of blue-chip companies.

Ongoing development of Client relationships is a key part of our approach to doing business. Acutely sensitive to our Client's brand identities it's the job of the various 2Touch internal teams to protect that Companies name and brand image at all times.

Delivery of all-important Client reports and management information (in a format suitable to our Clients), is also a fundamental part of our service delivery. Accurate and timely reporting can have a dramatic effect on your future Sales and Marketing decisions.